Current Employees:
Starting Pay Rate Range
$18.
74
to
$23.
43
(Determined by the knowledge, skills, and experience of the applicant.
)
Job Summary
The Badging Specialist, in conjunction with the Security Technology Specialist and the Security Supervisor, provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication, shoulder to shoulder, or through phone to the caregivers.
Monument Health offers competitive wages and benefits on qualifying positions.
Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
*Flexible scheduling
Job Description
Essential Functions:
Provide outstanding customer service
Processes new user identification badge requests in accordance with established procedures.
Ensures appropriate user access to physical locations, while troubleshooting badge issues
Train new security and security dispatch officers on procedures for issuing identification badges and adding appropriate user access
Budget, account for, maintain, and order all supplies (through the Security Technology Specialist or Security Supervisor) needed to issue identification badges ensuring that enough supplies are on hand to issue badges at all times
Maintain and troubleshoot identification badge printers
Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
Prepare daily work and route schedules.
Oversee all communications within specifically assigned expectations.
Monitor personnel and/or equipment locations and utilization in order to coordinate service and equipment.
Be proficient with all procedures and equipment associated with the Security Dispatch Officer Position and Security Operations Center.
Receives service and emergency calls by telephone, radio systems or emergency call button.
Question callers to obtain the information needed to determine an appropriate course of action.
Maintain logs of all calls received and prepare reports as necessary.
Experienced SDOs will assist in training new dispatchers.
Ability to operate various computer and communication equipment usually learned through 3-6 months on-the-job training.
Assist with new process development and refining of existing ID Badge processes.
Oversee and document employee deduct forms and cash intake for replacement badges.
Oversee secured ID bag system.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Certifications - Driver's License - State
Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Job Category
Support Services
Job Family
Security
Department
RCH Security
Scheduled Weekly Hours
40
Shift
Employee Type
Regular
10 Monument Health Rapid City Hospital, Inc.
Make a difference .
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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