Clinic Manager

Department - Primary Care Job Summary: The Clinic Manager is responsible for directing day-to-day performance and operation of clinic work environment, including up to multiple functions or departments.
The Clinic Manager will assist in interpreting organizational policies and procedures and develop meaningful plans necessary to achieve objectives and goals.
This role will have a level of complexity, accountability, and management breadth such that the manager will be responsible for independent work experiences as part of the overall assessment of their ability and capability.
Essential Functions: Communication and Teamwork: Directs the day-to-day performance and operation of the department(s) assigned: Directs the delivery of service for the department(s) assigned Directs multiple functions and processes through the department(s) assigned.
Ensures readiness for accreditation at all times.
Coordinates processes, and activities across all department(s) assigned.
Organizes work across all department(s) in an effective manner.
Ensures adequate staffing across all department(s) assigned.
Ensures compliance with all applicable regulations, policies, procedures, and standards.
Evaluates, establishes, monitors, and takes appropriate actions for follow-up for quality measures with the department.
Evaluates, and monitors the workload and productivity of the department(s) assigned and takes any necessary corrective action.
Directs the timely completion of all work assignments and the work of those department(s) assigned.
Ensures processes and systems for exceptional customer service are in place for all department(s) assigned: Ensures compliance with established customer service standards.
Utilizes customer satisfaction data and information to develop, implement and measures changes in customer service strategies.
Promotes a customer driven approach to service delivery that is culturally appropriate and based on customer input and feedback.
Evaluates, develops, and implements changes in policy, procedures, regulations and standards throughout the department(s) assigned.
Builds effective interpersonal relationships within the department(s) assigned, and throughout the GPTLHB.
Resolves complaints and conflicts timely and appropriately according to standards and established guidelines.
Shares and receives information, opinions, concerns, and feedback in a supportive manner.
Works collaboratively by building bridges and creating rapport with team members within departments and across the organization.
Works in a multi-disciplinary team environment.
Ensures processes and systems for communication are in place for all department(s) assigned.
Remains visible and available to employees at all times in order to facilitate communication.
Takes a leadership role on functional committees.
Ensures the development, implementation, and monitoring of communication methods in order to keep employees up to date on what is happening throughout GPTLHB and within the department(s) assigned.
Uses effective oral and written communication skills.
Ensures that all required reporting and documentation processes are completed timely and accurately.
Facilitates and leads teams effectively.
Leads and participates on committees and work groups throughout the GPTLHB.
Improvement: Makes meaningful improvement to services, programs, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Manages the strategic planning and improvement processes for all department(s) assigned.
Ensures alignment with the Mission, Vision, Key Points and Operational Principles of the GPTLHB.
Develops and implements long range and short-range strategic initiatives and work plans using the GPTLHB strategic planning process and tools when implemented.
Monitors progress to work plans and provides written feedback and reports on a continuing basis – weekly, monthly, and quarterly.
Uses improvement tools and methods in the day-to-day work and ensures use of these tools in all department(s) assigned.
Develops, implements, and monitors measures to effectively oversee the long-term initiatives of the department(s) assigned.
Monitors outcomes of effectiveness and develop work plans for improvement and change across all department(s) assigned.
Trains, educates, and deploys improvement tools, methods and processes throughout the department(s) assigned.
Participates in the corporate strategic planning processes and on improvement work groups and committees when implemented.
Works in a rapidly changing and innovative healthcare system.
Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
Performs related duties.
Professional Behavior: Effectively plan, organize workload, and schedule time to meet the demands of the position.
Work in a cooperative and professional manner with OHC and GPTLHB staff.
Treat Great Plains tribes and collaborators with dignity and respect.
Utilize effective verbal and written communication skills.
Advance personal educational development by attending training sessions and seminars as appropriate.
Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors, and guests.
Foster a work environment of wellness, courtesy, friendliness, helpfulness, and respect.
Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
Maintain and ensure organizational privacy and confidentiality.
Handle crisis and tolerate stress professionally.
Be self-directed and take proactive initiative to assist others.
Resolve issues with other departments and coworkers without direct supervision if needed.
Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
Promote an alcohol, tobacco and drug-free lifestyle.
Embrace modes of appearance and attire that reflect a professional presence.
Adhere to GPTLHB policies and procedures.
Other duties as assigned by the Supervisor.
Requirements Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural, and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
Ability to effectively present information in one-on-one and small group situations to community members, consumers, and other employees of the organization.
Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
Work Environment/Physical Demands The characteristic demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
The employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Local and moderate out-of-town travel is required.
Education/Experience/Certificates/Credentials Bachelor’s Degree in Business Administration, Health Care Administration, or an equivalent combination of education, training, and work experience.
Two (2) years of administrative experience required; supervisory, management and/or clinical experience preferred.
Must successfully pass a criminal and background check, and a pre-employment drug screen.
The GPTLHB is a tribal organization which follows tribal preference laws.
It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.
Employment is contingent upon the outcome of all required criminal background checks.