Customer Service Assistant - FT

About Us Our Community Spearfish is ideally situated in the scenic valley of Spearfish Creek and the mouth of Spearfish Canyon.
It is surrounded by the natural beauty and spectacular views of three mountain peaks - Crow Peak, Lookout Mountain and Spearfish Mountain.
Spearfish attracts outdoor lovers who enjoy recreational opportunities, which include mountain biking, rock climbing, skiing, hiking, fishing in Spearfish creek and wandering through the canyon.
Quaint shopping and vibrant arts and entertainment draw residents from across the region and provide many things to do.
Our Organization Spearfish was surveyed and staked out in 1876 and officially incorporated in 1888.
The City of Spearfish has 150 employees who serve the residents and visitors of Spearfish.
On a seasonal basis, the city hires approximately 110 seasonal employees to assist in all areas of our organization.
Job Detail Customer Service Assistant - FT Department: Parks & Recreation Job Status: Full-Time Days Worked: Sun.
, Mon.
, Tue.
, Wed.
, Thu.
, Fri.
, Sat.
Rate of Pay: 16.
66 - 25.
35 Position Type: Regular full-time Status: Open until filled Job Summary This position provides customer service and clerical support for the operations of the recreation facility.
Minimum Requirements 100% - Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Essential Functions Maintains regular and reliable attendance with a physical presence.
Processes membership applications.
Handles money for fees collected for programs and memberships in recreational software.
Performs cash collection and shift till balancing.
Greets the public in a professional manner; tactfully handles questions, concerns, or complaints properly; provides facility tours.
Answers telephone calls and provides correct information when requested for a summary of memberships, day fees, rentals, and other information as requested.
Operates computer, copier, register, and other office equipment; assists with routine questions and refers others to appropriate personnel as needed.
Assists in concession area operations, including preparing beverage and food items, serving customers, taking money, making change, and maintaining a clean serving environment.
Provides back-up for office positions as needed.
Collects used towels from the work-out areas; washes, dries, folds, and stores towels.
Assists with recreation center programs and events; assists in setting- up and tearing down before and after events.
Monitors patrons to ensure safety and compliance with facility rules and policies.
Maintains files and records; prints brochures.
Assists in opening and closing functions.
Performs related duties.
Knowledge, Skills, Abilities Knowledge required by the position: - Knowledge of modern office principles and practices.
Knowledge of computers and job-related software programs.
Knowledge of records management principles.
Knowledge of basic clerical/secretarial procedures.
Skill in the provision of customer services to the general public.
Skill in balancing funds and preparing deposits.
Skill in interpersonal and public relations.
Skill in operating office equipment.
Physical Requirements The work is typically performed while intermittently sitting, standing, stooping, or walking.
The employee occasionally lifts light objects.
The work is performed in an office.
Contacts are typically with co-workers and members of the general public.
Contacts are typically to give or exchange information, resolve problems, and provide services.
The work consists of related customer service and clerical duties.
Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide customer service and clerical support for recreation facility operations and programs.
Success in this position contributes to the efficiency and effectiveness of those operations.
Disclaimer The above information is intended to describe the general nature and level of work to be performed by employees in this position.
It is not intended to be an exhaustive list of all duties, responsibilities, requirements, and working conditions.
The city reserves the right to change or assign other duties to this position as needed and as deemed appropriate.
Employees holding this position will be required to perform any other job-related duties requested by management.
Reasonable accommodations may be made as needed for employees to perform the essential duties and responsibilities and meet the requirements of the position.
City of Spearfish employees are considered at-will employees.
An employee may terminate his/her employment at any time, and the city may also terminate the employee’s employment at any time.
Unless otherwise provided by contract or law, all employment with the City of Spearfish is to be considered “at-will.
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