Student Success Coach

Position Description Under the direction of the Assistant Director of Student Success, the Student Success Coach provides personalized support services to students to assist them in succeeding in their educational goals.
Position Essential Duties Deliver quality student success and library services that support retention goals, student life, and student needs.
Responsible for timely attendance and grade monitoring, timely and thorough early alert responses/interventions, and quality service regarding navigating higher education, library resources, student life, student concerns, community resources, and special population services such as Veterans, students in WDTC off-campus housing, Prison Education Program participants, and underserved populations.
Assist students with navigating WDTC’s various processes and procedures and making referrals to campus offices.
Advise student organizations.
Provide resource counseling to students with respect to student concerns and guidance in using the student handbook and/or student complaint processes.
Identify specific student populations for direct outreach to proactively mitigate potential withdrawal or failure.
Intervene as needed and refer students to appropriate campus and/or community resources.
Provide supportive and consultative services to faculty and staff to promote student success.
Design, develop, and conduct classroom presentations on issues of academic success and student retention.
Assist with Information and Jumpstart/Orientation days, the Outstanding Graduates Banquet, the Native American Honoring Ceremony, Graduation, and other student events.
Provide support to students who are on an Academic Success Plan for financial aid (SAP) purposes.
Offer exemplary customer service.
Cover the front desk when requested.
This position description in no way states or implies that the responsibilities and tasks are the only essential functions to be performed.
The employee occupying this position will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor.
All tasks assigned must be performed on a regular and consistent basis.
Qualifications Associate degree in Social Services, Human Services, Business Administration or related field and at least one-year work related experience, preferably in higher education or an equivalent combination of education and experience.
Knowledge, Skills and Abilities Fundamentals and concepts of academic advising and mentorship.
Knowledge of WDTC and community resources available to students WDTC policies concerning administrative guidelines and procedures Knowledge of basic interventions, techniques and procedures utilized to aid students in improving their academic and social progress.
Basic understanding of the WDTC structure and content basics of courses provided to WDTC students.
Understanding of basic office procedures, software, tools and applications available to maintain records and files (word processing and databases) and in tracking student progress and other recordkeeping functions associated with the job.
Current technology used in educational services.
Policies, procedures, functions, and organization of assigned areas of responsibility.
Demonstrated ability in oral and written communication skills.
Develop positive working relationships with students, staff and the community to work effectively with many different personalities.
Developing plans, interventions and goals for addressing student needs and issues.
Time management and organizational skills with minimal supervisory direction/instruction.
Maintaining confidentiality and exercising discretion.
EOE/Statement of Non-Discrimination/Annual Security Report WDTC subscribes to the fullest extent to the principle of the dignity of all people and of their labors and will take action to ensure that applicants are employed, assigned, and promoted without regard to race, color, ethnic background, national origin, pregnancy, marital status, religion, creed, age, sex, sexual orientation, genetic information, citizenship, political affiliation, mental and/or physical challenge, disability, gender identity, gender expression status as a veteran, or any other status protected under applicable federal, state or local law.
Every available opportunity will be taken in order to assure that each applicant for a position is selected on the basis of qualifications, merit, and ability.
Inquiries may be directed to the Director of Human Resource at 605-718-2407.
(6.
7.
2023) ANNUAL SECURITY REPORT/CAMPUS SECURITY CRIME STATISTICS: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires that the college’s Annual Security Report which includes crime statistics be made available to prospective employees and prospective students upon request.
Western Dakota Technical College Annual Security Report includes statistics for the previous three years concerning reported Clery crimes that occurred on campus and on public property within or immediately adjacent to and accessible from the campus.
The report also includes institutional policies concerning campus safety and security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault prevention and response, timely warnings, emergency response, and other matters.
You may obtain this information through the Western Dakota Technical College website at https://www.
wdt.
edu/assets/docs/uploads/consumer-information/securityreport.
pdf (Download PDF reader).
A printed copy of the report may be obtained by writing to the Office of Institutional Effectiveness and Student Success, Western Dakota Technical College 800 Mickelson Dr.
, Rapid City, SD 57703 or by calling (605) 718-2931.
AN EQUAL OPPORTUNITY EMPLOYER - MUST COMPLY WITH THE IMMIGRATION REFORM AND CONTROL ACT OF 1986 Core Benefits - Qualifying employees are eligible to receive a medical benefit offering, with coverage provided through Wellmark Blue Cross Blue Shield, along with dental as a separate benefit offering through Delta Dental.
An Employee Assistance Program through a work-health-life services program called The Standard is also a benefit for all employees.
Western Dakota Technical College also supports healthcare and dependent care flexible spending accounts (FSA), Voluntary Life and Ad&D, Voluntary Short Term Disability, Voluntary Accident Insurance and Voluntary Critical Illness Insurance through Employee Navigator.
Retirement - Western Dakota Technical College offers an outstanding retirement package through South Dakota Retirement System (SDRS).
As a WDTC employee, you will contribute 6% to SDRS each pay period, and WDT will match 6% for qualifying employees (3 year vesting period).
Supplemental Retirement Plans are also offered.
Additional Benefits - Western Dakota Technical College offers additional benefits for all employees.
Those benefits include an onsite gym and other wellness vendor discounts, educational benefits, professional development, flex time and much more! An Employee Assistance Program (EAP) is supported through The Standard, allowing employees and their families to contact skilled support specialists for everything from therapy referrals to financial counseling.
For additional information, please visit Western Dakota Technical College's HR website.