Case Manager: Evening Residential Housing Support

Two positions available: 1 full time 3p-12a Sunday through Thursday Starting Salary $40,165.
, 1 PT position 11p-7a Friday and Saturday, $18.
91 per hour.
Please send a message or include in your resume which position you are interested in, part time or full time.
*JOB SUMMARY:* Family Connections Center Inc’s The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs and services stabilize at risk of and literal homeless youth and young adults’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.
The Case Manager is tasked with serving as an experienced resource by providing coaching/training, technical guidance, crisis support and problem solving in addition to administrative duties to include reporting and maintaining program statistics.
This position also serves as the primary contact in the absence of the Center Director.
The Case Manager maintains a caseload and works with homeless youth and young adults in developing a strong case/care plan in partnerships with youth and young adults, consisting of goals, objectives, and tasks that will help them reach their maximum capacity and conducts outreach efforts with social service agencies working with homeless youth and young adults.
The Case Manager must work collaboratively with all staff and will: * Work collaboratively with the Center Director, Peer Navigators, and Transitional Housing Staff to facilitate effective operations of The Circle programs and supports; * Communicates effectively with staff, clients, and service provider partnerships to ensure understanding and proper implementation and application of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development, as well as and other service delivery best practice approaches; * Facilitate weekly Case Review; * Assists with reporting, data quality and tracking program outcome measures; * Maintains awareness of trends and best practices in homeless services and identifies appropriate training opportunities for staff; * Connect with and engage youth and conduct assessments needed to enroll them into the Coordinated Entry System and Homeless Management Information System for homeless services; * Ensure services are offered to youth and young adults in accordance with principles of Housing First, Trauma Informed Care, and Positive Youth Development approaches; * Develop strengths-based, individualized service plan in collaboration with the youth and young adults addressing short-term and long-term goals; * Provide on-going case management support to assess progress and ensure service plan outcomes are met or adjusted as needed; * Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care; * Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs.
Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for The Circle program participants.
* Provide crisis intervention for youth and young adults, including crises involving mental health, assessing for potential danger of participants harming themselves or others, assessing for danger in situations involving domestic violence, etc.
* Communicate assessments, interventions, and ongoing client contact through timely, thorough documentation, contact forms, and verbal communication; * Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care, Positive Youth Development and Housing First practices; * Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements; * Attend and actively participate in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner; * Understand and maintain client confidentiality and record-keeping, in accordance with HUD, The Circle, and HIPAA privacy practices; * Adhere to professional ethics in the care of others at all times; * Be available to provide crisis intervention after regular business hours, as needed; * Perform all other related duties as assigned.
*QUALIFICATIONS:* * Adhere to all Personnel Policies and Procedures for the Agency * Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency * Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism * Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks * Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program * Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies * Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times * Actively strive to upgrade professional skills through engaging in appropriate professional training and experience * Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity * Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally * Support youth and young adult development and youth and young adult involvement in decision-making processes * Perform all tasks and responsibilities in a manner that delivers culturally competent programming * Experience working with homeless and runaway youth.
* Knowledge on the matters relating to homelessness, LGBTQ, BIPOC, Human Trafficking, Runaways, Immigration, Substance Abuse, Behavioral Health, Mental Health, Child Welfare, and Juvenile Justice System.
* Ability to communicate professionally and effectively both orally and written.
* Knowledge of confidentiality laws and ability to adhere to them.
* Demonstrate leadership ability, high level of professional and ethical standards and interpersonal skills.
* Experience with Office Suite programs (Word, Excel), Google Suites, internet, email, as well as software and technology typically found in the workplace.
* Ability to be flexible in work style and schedule; must be available to work nights and weekends.
* Ability to drive a motor vehicle, clean driving record, walk, lift and carry items up to 50 lbs.
, push, stoop, kneel, and stand for long periods of time.
* Ability to travel in state and out-of-state.
* Must pass both federal and state background checks * Must pass pre-employment TB screening * Must pass pre-employment Drug Screening *WORK SCHEDULE:* This position is Sunday through Thursday 3p-12a, for full time, or 11p-7a Friday and Saturday for part time, and scheduling may include day, evening and weekend hours as coverage for holiday shifts annually.
At the Circle, we believe youth and young adults should have access to services, and supports 365 days per year, and are open each day of the year.
Schedules require some flexibility to attend meetings and to cover shifts as needed.
*JOB DUTIES:* The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff.
Additional duties may be assigned based on client needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Case Manager must operate in accordance with The Circle Youth and Young Adult Drop-In and Transitional Housing policies and any applicable laws/regulations.
*EDUCATION and/or EXPERIENCE*: * Bachelor’s degree in Social Work, Counseling, or a closely related Human Services field is preferred, or equivalent combination of education, training, and experience.
* Experience working with people experiencing homelessness, and experience with housing, shelter, or outreach programs, preferred.
* Knowledge of dynamics of individuals in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences.
*LANGUAGE SKILLS*: Must have effective professional written and verbal communication skills.
*MATHEMATICAL SKILLS:* Ability to calculate figures and amounts such as addition, subtraction, division and percentages.
*REASONING ABILITY*: Must be able to react swiftly and effectively to crisis situations.
Must possess good conflict resolution skills.
Must be sensitive to the dynamics associated with homelessness, trauma, victimization, and marginalization.
Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
*CERTIFICATES, LICENSES, REGISTRATIONS:* South Dakota Class 1 Driver's License in good standing is required.
*PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times a day.
Street outreach operations will take the employee into the elements where they may need to navigate incline and decline surfaces, unstable footing, traversing wooded areas or drainage tunnel systems.
The employee must occasionally lift and/or move up to 50 pounds, e.
g.
office equipment, file boxes, donations, etc.
* The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity machinery, such as copy machine and computer printer, etc.
; and occasionally position self to reach under or behind a desk * Constantly have manual and finger dexterity and eye-hand coordination.
* The person in this position frequently communicates with clients who have inquiries.
Must be able to exchange accurate information in these situations.
* Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc.
Position constantly has use of computer and phone.
* Constantly works with youth and young adults off-site at designated locations as needed.
* Must be able to move about and remain mobile up to 10 hours per day.
* Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.
*WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Position requires weekend and evening hours.
The employee may be in contact with individuals in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices.
The noise level in the work environment is usually moderate in an office setting and may be loud at times during activities.
Employees in this position may be subject to long hours on their feet and may face environments that may frequently include physical conditions such as inclement weather or temperature extremes while assisting youth and young adults and may include interpersonal contact from non-employees that at times, could be considered less than appropriate language or innuendo.
*Engagement and Outreach:* Works collaboratively with other staff, clients and Rapid City area service providers to identify youth and young adults (16 – 24 years old) in need of assistance accessing services and housing.
Assists in conducting yearly Point In Time survey.
Be part of local and national Coalitions, and Volunteer Memberships that directly impact youth and young adult homelessness.
Accompanies clients in navigating support paths and provide a warm hand off as needed with service provider and client follow-up.
Actively engage known youth and young adults to build rapport and provide basic needs supplies.
Seek out and build trusting and healthy relationships with youth and young adults who are not yet accessing services at The Circle.
Seek out disengaged youth and young adults in order to introduce them to resources and The Circle.
Utilize a trauma informed approach to all interactions with youth and young adults, maintaining client confidentiality and respecting that while working at The Circle, staff are guests in the youth and young adults’ space.
*Navigation and Referrals:* Works to connect clients to ongoing case management support within The Circle.
Continually provides support and accompaniment to youth and young adults as they navigate The Circle programs, as well as other service providers, as needed.
Will independently familiarize self and client with resources in the community so as to provide appropriate and timely referrals.
Collaborates with homeless service providers in the community and The Circle programs to provide coordination, communication and continuity of services.
Accepts referrals from other agencies and works collaboratively with staff from other Rapid City area agencies to contact youth and young adults and help navigate services.
*Documentation:* Accurately document all contacts, referrals, and services, including assessments for CES and HMIS, as required by HUD or the organization.
Collect and maintain accurate data on an ongoing basis.
Maintain clear and effective communication with other staff regarding clients.
Work to ensure client confidentiality and safety.
Complete thorough assessments in a manner that begins to establish comfort and trusting relationships.
*PROFESSIONAL PERFORMANCE:* * Adhere to all Personnel Policies and Procedures for the Agency * Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency * Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism * Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks * Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program * Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies * Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times * Actively strive to upgrade professional skills through engaging in appropriate professional training and experience * Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity * Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally * Support youth and young adult development and youth and young adult involvement in decision-making processes * Perform all tasks and responsibilities in a manner that delivers culturally competent programming *COMPENSATION & BENEFITS:* 120 hours PTO after training.
· Fantastic work culture with room for growth through internal training and mentoring.
*COMPANY OVERVIEW:* The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019.
Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.
*OUR MISSION:* *Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy.
* _*Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
*_ _*Visit our website at https://familyconnectionscenters.
com*_ Job Types: Full-time, Part-time Pay: $40,165.
00 per year Schedule: * 8 hour shift * Evening shift * Night shift * Weekends as needed Ability to Relocate: * Rapid City, SD 57701: Relocate before starting work (Required) Work Location: In person