Public Safety Dispatcher

Duties The incumbent operates multi-channel radios and telephones used to monitor and coordinate park communications traffic and cross-net radio operations between numerous public safety, law enforcement, and fire agencies.
Operates public safety computer networks including NCIC/NLETS (Federal Bureau of Investigation/Department of Justice), and SD LETS (South Dakota Division of Criminal Investigation).
Performs duties that include inquiry, entry, and modification of records.
Records searches that support Law Enforcement (LE) Ranger or other federal agency investigations.
Independently makes judgments/decisions and takes action to handle emergency telephone calls, record information, determine priority of response, and relay incident information to responding LE Rangers and public safety units.
Independently makes judgments/decisions and takes action to coordinate emergency medical response incidents with local county public safety office and relays critical information to first responders dispatched to the scene.
Monitor's activities of LE Rangers and public safety field personnel and assists in coordinating prompt response to incidents in progress.
All-risk incidents may include law enforcement, wild-land fire, structural fire, prescribed fire, medical emergencies, and search and rescue operations.
Requirements Conditions of Employment U.
S.
Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You will be required to submit to a drug test and receive a negative drug test result prior to appointment.
In addition, this position is subject to random testing for illegal drug use.
You may be required to operate a government (or private) motor vehicle as part of your official duties.
Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle.
You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists.
Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.
Please indicate in your application whether you possess a valid State driver's license.
You will be required to wear a uniform and comply with the National Park Service uniform standards.
A uniform allowance will be provided.
If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
Qualifications All qualifications must be met by the closing date of this announcement-04/01/2024-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience.
To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.
e.
, work 40+ hours a week, rather than indicating full-time).
If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
SELECTIVE FACTOR: This position accesses the South Dakota Criminal Justice Information System and has a minimum age requirement.
You must be 18 years of age by entrance on duty date.
- AND - To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors).
Specialized experience is experience that equipped the applicant with the particular knowledge, skill, and abilities needed to successfully perform the duties of this position.
Examples of qualifying specialized experience include working as a dispatcher in person, by telephone, or by radio; operating a telephone switchboard; operating a radio base station; working an information desk that involved in-person, and either telephone or radio contacts; working as a receptionist or other comparable administrative position that involved similar contacts.
You must include hours per week worked.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Education There is no substitution of education for experience at the grade level(s) of this announcement.
Additional information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected.
The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position.
A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.
102 is not eligible for a recruitment incentive.
A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS.
A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another.
Physical Demands: Position is sedentary with high amounts of stress.
Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty.
Work requires use of the voice in vocal communications for periods of hours at a time.
Voice must be clear, audible, and tone effective with words plainly spoken and understandable.
The work is of an emergency nature and is emotionally stressful.
Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs.
Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.
Working Conditions: Normally performed in a well-lighted and temperature-controlled room.
Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties.
The setting is typically confined and secure, and entrance and egress is controlled.
During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries.
Incumbent may not leave the center unless relieved by another qualified dispatcher.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position.
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job.
If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly.
If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position.
Please follow all instructions carefully; errors or omissions can affect your rating.
Candidates will be rated and ranked using Category Rating procedures.
These procedures place candidates with veteran's preference above non-preference eligibles within each category.
Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.
Under Category Rating, candidates will be rated and ranked into one of three categories: Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
You will be evaluated on the following competencies: Customer Service Public Safety and Security Technical Competence Technology Application Telecommunications In order to be considered for this position, you must complete all required steps in the process.
In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review.
These assessments measure the critical competencies listed above that are required to successfully perform the job.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be submitted by 11:59 PM (EST) on 04/01/2024: Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.
e.
, work 40+ hours a week, rather than indicating full-time).
If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
If military or civilian, please include your rank and/or grade.
Complete All Required Assessments.
Other Supporting Documents, if applicable, such as: Veterans Preference Documentation: If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15.
If you don't have your DD-214, you may request it after discharge from the National Archives.
If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15.
You may request a copy of your Department of Veterans Affairs letter from www.
ebenefits.
va.
gov or call 1-800-827-1000 to establish proof of disability.
Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area.
You must include: 1) Proof you are a displaced Federal employee, e.
g.
, RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal.
To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package.
Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents.
Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 04/01/2024.
You must provide documentation to support your claim for each eligibility selected.
Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information.
Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Select Apply.
If you are not logged in, you will be prompted to login or create an account.
Prompted to Start the Application Process by selecting "Start Application.
" Click here for USAJobs Help with "How to create an application" To PREVIEW the application questionnaire, select the following link: https://apply.
usastaffing.
gov/ViewQuestionnaire/12343260 Select or add the resume you want to use for this application.
Click here on how to build a resume in USAJOBS.
Select documents you want included in this application.
Review package to acknowledge your documents were reviewed.
Select if you want to include your demographic information.
After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site.
" Follow onscreen prompts and instructions to complete your application.
Add the supporting documents by indexing your documents with the dropdown.
Upload any missing required documents or optional documents.
Review and Submit Application.
While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
You can review or revise your application at any point during the open period of the announcement.
To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position.
Select "Update Application" for this job.
Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS.
Documents submitted with the first application will no longer be associated with the applicant record.
So it is important that you select all documents you want to use in the re-application.
Agency contact information MWR HR West Team Email mwr_nekota_hr@nps.
gov Address Mount Rushmore National Memorial 13000 Hwy 244 BLDG31 Suite 1 Keystone, SD 57751 US Next steps Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful.
If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview.
You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents The following documents are required and must be submitted by 11:59 PM (EST) on 04/01/2024: Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.
e.
, work 40+ hours a week, rather than indicating full-time).
If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
If military or civilian, please include your rank and/or grade.
Complete All Required Assessments.
Other Supporting Documents, if applicable, such as: Veterans Preference Documentation: If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15.
If you don't have your DD-214, you may request it after discharge from the National Archives.
If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15.
You may request a copy of your Department of Veterans Affairs letter from www.
ebenefits.
va.
gov or call 1-800-827-1000 to establish proof of disability.
Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area.
You must include: 1) Proof you are a displaced Federal employee, e.
g.
, RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal.
To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package.
Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents.
Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.